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Delete your account and data

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This page explains how to delete your Jottle account and the data held in it. Jottle is operated by Jottle Ltd (registered in England and Wales, company number 17254701, registered office 9 Vauxhall Road, Canterbury, England, CT1 1YZ).

It covers what gets deleted, what we have to keep and for how long, and how to ask us to delete your account if you can't sign in. For the fuller picture of how we handle your data, see our Privacy Policy.

Delete your account from inside the app

The quickest way is from your own device, while signed in:

1. Open Jottle and go to Settings.
2. Scroll to the Danger zone at the bottom.
3. Tap Delete my account.
4. Type DELETE to confirm, then tap Delete my account again.

That schedules your account for permanent deletion and signs you out. You don't need to contact us.

You have 30 days to change your mind

Deletion isn't instant, on purpose. For 30 days after you confirm, you can reverse it: just sign back in within that window and you'll see a banner with a Cancel deletion button. This grace period protects you against an accidental or impulsive tap.

After 30 days, an automated job permanently erases your data and the deletion can no longer be undone.

Can't sign in? Ask us to delete it for you

If you've lost access to your account and can't reach the Settings screen, email us and we'll delete it for you:

• hello@jottle.co.uk — put "Delete my account" in the subject line.

Send the request from the email address on the account so we can confirm it's you. If you can't, we may ask one or two questions to verify ownership before we delete anything; we keep that check to the minimum needed and don't ask for more than necessary. We'll action verified requests within one month, in line with UK GDPR.

What gets deleted

When the deletion runs, we permanently erase everything tied to your account, including:

• Your account, login credentials and settings
• Every quote and its content
• Every customer and lead record
• Every signature record
• Every team member and invitation
• Your pricing and business settings
• Your logo and any photos you uploaded
• Usage and activity logs

What we keep, and why

A small amount of data is kept after the rest is gone, only where the law requires it:

• Signature evidence. Where a customer has signed a quote, we keep a minimum-necessary record of that signature (the signature image, the IP address and device used, a content hash, the quote number, the typed name and the signing timestamp) for six years. This is the contractual-claim period under English law and the record exists solely to defend a later legal dispute. After six years it is deleted too.
• Financial and tax records. Where we're legally required to keep records of a transaction (for example for tax or accounting), we retain only what the law requires, for as long as it requires, and nothing more.
• Backups. Your live data is erased first. Copies of it can persist in our routine, encrypted disaster-recovery backups for up to a further 90 days, after which those backups are rotated out and overwritten in the normal course. Backups are never used to repopulate a deleted account; they exist only for disaster recovery.

None of this retained data is used for any purpose other than the legal one it's kept for.

Questions

For anything about deleting your account or your data, write to hello@jottle.co.uk. For data-protection requests specifically (access, correction, erasure), you can also use privacy@jottle.co.uk.