Pre-publication notice. This document is a draft prepared for review by a UK solicitor before Jottle opens signup to non-friends. It has not yet been reviewed by a solicitor. Placeholders in square brackets must be filled in before publication.
These terms form a contract between you — the tradesperson, sole trader, partnership or business signing up to Jottle — and Braden Lee trading as Jottle of [Operator postal address — virtual office to be confirmed], United Kingdom (referred to as "Jottle", "we", "us" or "the Operator"). The Operator may, in due course, transfer this contract to a UK limited company (Jottle Ltd or similar) without further consent from you, provided that company assumes the same obligations to you.
By creating an account, you confirm that:
Jottle is a voice-first quote-generation and light-CRM web app for UK trade contractors. At the date of these terms, the headline features are:
We add, change and remove features over time and will keep this section reasonably up to date in line with Section 17.
You are responsible for keeping your account credentials secure and for any activity that occurs under your account. Tell us straight away at security@jottle.co.uk if you suspect unauthorised access.
You agree not to:
We may suspend or close accounts that breach this section in line with Section 12.
You agree not to use Jottle to:
We reserve the right to suspend or terminate accounts that breach this Section 4. Where a breach also creates a safety, regulatory or operational risk, we may suspend immediately and contact you after.
You retain all rights to the content you put into Jottle — your pricing guide, your quotes, your customer data, your photos, your dictations, your team list, your invoices, your notes. You grant us a limited, non-exclusive, revocable, worldwide, royalty-free licence to host, process, transmit and display that content solely to deliver the service to you and to the people you direct us to deliver it to (your customers and crew). The licence terminates on closure of your account, subject only to the retention rules in the Privacy Policy.
We do not sell your content, we do not use your content to train AI models, and we do not share your content with anyone outside the sub-processors listed in our Privacy Policy and the DPA.
You are responsible for the lawfulness of the content you upload, including for having a lawful basis under UK GDPR for processing your customers' and crew's personal data. The DPA sets out how we handle that data on your behalf and what you and we each have to do.
The Jottle service itself — the code, the design, the brand, the pricing-guide templates, the onboarding flow, the AI prompt engineering, the documentation, the trade-marks — is our intellectual property (or that of our licensors). You may use it under these terms; you may not copy, modify, redistribute, resell, sublicense, frame, or scrape it.
Feedback you give us (suggestions, ideas, bug reports) is not your confidential information and we may use it without obligation to you, though we won't identify you as the source without your consent.
Jottle is free during closed beta. We will give you at least 30 days' written notice (by email and in-app) before introducing any subscription fee. You will always have the option to export your data and cancel before any fee takes effect.
When paid plans launch, the headline terms will be:
We use a third-party payment processor for billing. Payment details are handled by the processor and are not stored by us. The processor will be listed in our Privacy Policy and DPA Annex A when paid plans launch.
We aim to keep Jottle available with reasonable uptime, but we provide it on an "as is" and "as available" basis. We may carry out maintenance, fix bugs, change features, or temporarily suspend the service to address technical, security or legal issues.
We may add, change or remove features. If a change materially reduces the functionality of the service for you, we will notify you at least 14 days in advance by email where it is reasonably practical to do so, and give you a reasonable opportunity to export your data and cancel before the change takes effect.
We do not currently offer a service-level agreement on uptime. A formal SLA may be introduced for paid plans.
Jottle uses third-party AI providers (currently Anthropic and OpenAI — see the Privacy Policy and DPA for the up-to-date list) to transcribe voice, analyse photos, draft customer follow-up messages, parse voice bookings and generate draft quote text.
AI output is provided as a draft for your review. It may contain factual errors, omissions, miscalculations, or language that is unsuitable for your customer or your trade. You remain solely responsible for checking every AI output — prices, scope, dates, customer details, language — before sending it to a customer or relying on it for any business purpose.
We make no warranty that AI output will be accurate, complete, current, free of bias, or suitable for any particular job or customer. You are the final judgement on what is sent.
Where the EU AI Act applies to a particular use (for example, if you offer Jottle outputs to customers in the EU), you are responsible for any AI Act transparency obligations that fall on you as a deployer. We will, in turn, provide reasonable assistance and disclose what's needed for you to comply, in particular by clearly marking AI-generated content.
You may not use Jottle to generate content that misrepresents AI-generated material as human-authored in a context where this would be unlawful, such as in regulated communications.
Until we remove the "beta" label, Jottle is provided as a beta service. This means:
Beta status does not reduce our data-protection or security obligations under UK GDPR or these terms.
When you use Jottle to send quotes to your customers or to communicate with your crew, you are the data controller for those people's personal data and we are your processor. The terms governing that relationship are in the DPA.
You confirm that you will:
By you. You can close your account at any time from Settings → Danger zone. When you do, your data is marked for deletion and is automatically and permanently erased after a 30-day grace period (during which you can reverse the deletion by signing back in and cancelling). See Section 8 of the Privacy Policy for the detail.
By us. We may terminate or suspend your account, with reasonable notice where reasonably practical, if:
If we terminate your account other than for material breach, we will give you a reasonable opportunity to export your data before deletion.
Effect of termination. All rights granted to you under these terms end. The provisions which are by their nature intended to survive (including Sections 5, 6, 13, 14, 15, 16, 18, 19 and 20) survive termination.
We warrant that we will provide the service with reasonable skill and care.
To the maximum extent permitted by law, all other warranties — express, implied or statutory — are excluded. We do not warrant that the service will be uninterrupted, error-free, secure against every possible threat, or fit for any particular purpose. We do not warrant that AI output will be free of errors or appropriate for any specific job. Where you would, in the absence of this section, have any implied warranty or condition under the Supply of Goods and Services Act 1982 (insofar as it still applies in a B2B context) or otherwise, that warranty or condition is excluded to the maximum extent permitted by law.
Nothing in this section excludes or limits any liability or right that cannot lawfully be excluded under English law, including any non-excludable obligation under the Unfair Contract Terms Act 1977.
Subject always to Section 14.3 below:
14.1 Excluded losses. Neither party is liable to the other, whether in contract, tort (including negligence), under statute or otherwise, for any of the following: indirect, incidental, consequential, special, exemplary or punitive damages; loss of profit, revenue or business; loss of anticipated savings; loss of goodwill or reputation; or loss or corruption of data (other than as required by UK GDPR — see Section 14.3).
14.2 Total cap. Our total aggregate liability to you in respect of all claims arising under or in connection with these terms in any 12-month period is limited to the greater of:
(a) £500; or
(b) the total fees you have paid us in the twelve (12) months preceding the event giving rise to the claim.
14.3 Carve-outs that are not capped or excluded. Nothing in these terms excludes or limits either party's liability for:
These limits apply whether you are on a free or paid plan. If you are on the free tier, the cap in 14.2(b) is £0; in that case the £500 floor in 14.2(a) applies.
You agree to indemnify us against any claim brought against us by a third party that arises from:
We will notify you promptly of any such claim, give you reasonable cooperation in defending it (at your cost), and not settle without your consent (such consent not to be unreasonably withheld).
Each party agrees to keep the other's confidential information confidential and to use it only for the purposes of these terms. Your account data and customer data are your confidential information; our pricing, source code, AI prompts, security documentation and business plans are ours. This obligation continues for three years after termination.
We may update these terms from time to time. The "Document version" and "Last updated" fields at the top will always reflect the current version. Material changes — anything that alters fees, the licence you grant us, your indemnity, the liability cap, the dispute-resolution route, the sub-processor list, or the lawful basis on which we process your data — will be notified by email at least 14 days in advance of taking effect and you will be re-prompted to accept the new version at next sign-in. If you do not accept, you may close your account before the change takes effect and we will refund any unused pre-paid subscription fees on a pro-rata basis. Minor clarifications and typographical corrections will be made without notice and reflected in the version history.
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising under them.
Before issuing any formal proceedings, we both agree to attempt to resolve the dispute in good faith by email and (if useful) by phone for at least 30 days.
Assignment. You may not assign these terms without our written consent. We may assign these terms to a successor entity (for example, on incorporation as Jottle Ltd or on a corporate reorganisation) provided that entity assumes the same obligations to you.
Notices. Notices to us must be sent to contact@jottle.co.uk and, for legal claims, to the postal address in Section 1. Notices to you will be sent to the email address on your account.
Third-party rights. A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
Severability. If any provision is held to be invalid or unenforceable, the rest of these terms remain in force and the offending provision will be modified to the minimum extent necessary to be enforceable.
Force majeure. Neither party is liable for failure or delay caused by events beyond reasonable control (including acts of God, industrial action, internet or hosting-provider outages, or governmental action).
Entire agreement. These terms, together with the Privacy Policy and the DPA (Schedule 1), constitute the entire agreement between you and us in relation to the service and supersede any prior representation or agreement on the same subject.
For any question about these terms:
Braden Lee trading as Jottle [Operator postal address] contact@jottle.co.uk
The Data Processing Agreement is set out in a separate document at DATA-PROCESSING-AGREEMENT.md and is incorporated into these terms by reference. By accepting these terms you also accept the DPA.